Terms and Conditions for Teknifi (www.teknifi.co.za)

Last Updated: December,  20^th 2025

IMPORTANT NOTICE: These Terms and Conditions contain provisions that may limit the liability of Teknifi and place obligations on users. Please read them carefully before using this website or engaging our services.

1. About Teknifi

1.1. Business Name: Teknifi (Pty) Ltd ("Teknifi", "we", "us", "our")
1.2. Business Nature: Technology, audio-visual, IT, security, networking, cabling, and related product sales and services
1.3. Website: www.teknifi.co.za
1.4. Email: {{ADD_EMAIL}}
1.5. Contact Number: {{ADD_NUMBER}}
1.6. Physical Address: {{ADD_ADDRESS}}

2. Acceptance of These Terms

2.1. By accessing, browsing, or using this website, requesting quotations, purchasing products, or engaging Teknifi for services, you agree to be legally bound by these Terms and Conditions.

2.2. If you do not agree to any part of these Terms, you must immediately discontinue use of the website and services.

2.3. These Terms apply to all users, customers, visitors, contractors, and any natural or juristic person interacting with Teknifi.

3. Changes to Terms

3.1. Teknifi reserves the right to amend, update, or replace these Terms at any time.

3.2. The version published on the website at the time of a transaction shall govern that transaction.

4. Use of the Website

4.1. You may not misuse the website, attempt unauthorised access, introduce malicious code, scrape data, or interfere with its functionality.

4.2. Any attempt to damage, disrupt, or compromise the website or its systems may result in legal action.

4.3. Teknifi reserves the right to suspend or terminate access to the website or services at its sole discretion.

5. Products, Services & Descriptions

5.1. All product images, videos, specifications, and descriptions are provided for general informational and illustrative purposes only.

5.2. Products, packaging, specifications, colours, finishes, or models may differ from images displayed due to supplier changes or availability.

5.3. Teknifi does not guarantee that website content is free from typographical, technical, or pricing errors.

5.4. Teknifi reserves the right to correct errors, cancel orders, or update information without prior notice.

6. Pricing & Availability

6.1. All prices are subject to change without notice.

6.2. Stock availability is not guaranteed and is subject to supplier confirmation.

6.3. Where an obvious pricing error occurs, Teknifi may cancel the order and refund any amounts paid, with no further liability.

7. Orders & Contract Formation

7.1. No binding agreement exists until:

• Payment has been received in full; and

• Order acceptance has been confirmed by Teknifi.

7.2. Teknifi operates on a first-paid, first-processed basis.

7.3. Customers warrant that they are legally capable of entering into binding agreements.

8. Payment Methods

8.1. Payments may be made via:

• EFT (proof of payment required)

• Instant EFT

• Online card payment

8.2. Orders will not be processed until funds have cleared.

9. Delivery, Installation & Risk

9.1. Delivery and installation timelines are estimates only.

9.2. Risk in goods passes to the customer upon delivery, collection, or handover to a third-party courier appointed by the customer.

9.3. Teknifi shall not be liable for delays caused by couriers, suppliers, or events beyond our control.

9.4. Customers must inspect goods upon delivery and report visible damage immediately.

10. Returns, Cancellations & Refunds

10.1. Nothing in this section limits any rights afforded to customers under the Consumer Protection Act (CPA).

10.2. Returns may be considered within 7 business days from date of receipt, provided that the goods are:

• Unused;

• Unopened;

• In their original, undamaged packaging; and

• In a resaleable condition.

10.3. Goods that have been opened, used, installed, configured, or where the original packaging is damaged, missing, defaced, or not in a resaleable condition, may still be accepted for return at Teknifi’s sole discretion, subject to a mandatory 25% handling and restocking fee, which shall be deducted from any refund due.

10.4. The 25% handling and restocking fee is intended to cover inspection, testing, repackaging, administration, and restocking costs incurred by Teknifi.

10.5. Custom-built items, configured systems, special-order products, software, licences, digital goods, installations, labour, call-out fees, and services are non-refundable, unless otherwise required by law.

10.6. Customers are responsible for all return shipping costs unless the return is due to a defect as required by the CPA.

10.7. Goods returned that are damaged, incomplete, altered, tampered with, missing components or accessories, or not in their original condition beyond reasonable inspection shall not qualify for any refund or exchange under any circumstances, unless otherwise required by the Consumer Protection Act. Such goods may be rejected and returned to the customer at the customer’s expense.

10.8. Approved refunds will be processed within a reasonable period after inspection and acceptance of the returned goods.

11. Warranties

11.1. Manufacturer warranties apply where relevant.

11.2. Teknifi provides no warranty beyond those required by law unless expressly stated in writing.

11.3. Warranties do not cover:

• Physical damage

• Incorrect installation

• Power surges or lightning

• Wear and tear

• Misuse or negligence

11.4. Software, data, and configuration are provided as-is with no warranty.

12. Limitation of Liability

12.1. To the fullest extent permitted by law, Teknifi shall not be liable for:

• Loss of profits, data, or business

• Indirect, incidental, or consequential damages

• Errors or omissions on the website

12.2. Teknifi’s maximum liability shall never exceed the amount paid for the specific product or service.

13. Indemnity

You agree to indemnify and hold Teknifi harmless against all claims, losses, damages, costs, and legal expenses arising from:

• Your misuse of the website

• Breach of these Terms

• Third-party claims related to your actions

14. Intellectual Property

14.1. All website content is the intellectual property of Teknifi or its licensors.

14.2. No content may be copied, reproduced, or distributed without written consent.

15. Third-Party Links

15.1. The website may contain links to third-party websites.

15.2. Teknifi is not responsible for third-party content, policies, or practices.

16. Promotions & Specials

16.1. Promotions are subject to availability and may be amended or withdrawn at any time.

16.2. Promotional items are supplied without warranty unless stated otherwise.

17. Force Majeure

Teknifi shall not be liable for failure or delay caused by events beyond reasonable control, including but not limited to natural disasters, power failures, strikes, pandemics, or supplier disruptions.

18. Governing Law & Jurisdiction

18.1. These Terms are governed by the laws of the Republic of South Africa.

18.2. South African courts shall have exclusive jurisdiction.

19. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force.

20. Privacy

Use of this website is also governed by our Privacy Policy, which forms part of these Terms.

21. Right of Refusal

Teknifi reserves the right to refuse service, cancel orders, or restrict access where conduct is abusive, fraudulent, or harmful to our business or staff.

22. Contact Information

For queries, disputes, or complaints, contact:

Teknifi
Email: info@teknifi.co.za
WhatsApp Only: 084 300 6605

Returns Policy

Last Updated: December, 20^th 2025

This Returns Policy applies to all products and services purchased from Teknifi via our website, quotations, invoices, or any other sales channels. This policy should be read together with our Terms & Conditions and Privacy Policy.

1. General Principles

1.1. Teknifi aims to provide high-quality products and professional services. Due to the technical nature of our products and installations, returns are handled strictly and fairly.

1.2. Nothing in this policy is intended to limit or exclude any rights afforded to consumers under the Consumer Protection Act (CPA) of South Africa.

2. Eligibility for Returns

2.1. Returns may be requested within 7 (seven) business days from the date of delivery or collection, subject to the conditions below.

2.2. To qualify for a return without penalties, goods must be:

• Unused;

• Unopened;

• In their original, undamaged packaging;

• Complete with all accessories, manuals, and components; and

• In a resaleable condition.

2.3. Proof of purchase is required for all return requests.

3. Opened or Damaged Packaging – Handling & Restocking Fee

3.1. Goods that have been opened, handled, tested, or where the original packaging is damaged, missing, defaced, or not in a resaleable condition, may be accepted for return at Teknifi’s sole discretion.

3.2. If such a return is approved, a mandatory 25% handling and restocking fee will apply.

3.3. Returns subject to the 25% handling and restocking fee will NOT be refunded in cash or via the original payment method.

3.4. Instead, the approved refund amount (after deduction of the 25% handling and restocking fee) will be issued in the form of a Teknifi store coupon / credit voucher.

3.5. The issued coupon:

• Is valid for 2 (two) months from the date of issue;

• Is non-transferable;

• Cannot be exchanged for cash;

• May only be redeemed for products or services offered by Teknifi.

4. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable, unless otherwise required by the CPA:

• Goods that are damaged, incomplete, altered, tampered with, or missing parts or accessories;

• Installed, mounted, configured, programmed, or commissioned products;

• Custom-built, special-order, or made-to-order items;

• Software, licences, digital products, subscriptions, and downloadable content;

• Labour, installation fees, call-out fees, diagnostics, and services rendered;

• Clearance, promotional, or discounted items marked as non-returnable.

5. Defective Goods

5.1. Defective goods will be handled in accordance with the manufacturer’s warranty and the CPA.

5.2. Teknifi may, at its discretion and where legally permitted:

• Repair the product;

• Replace the product; or

• Issue a refund or store credit.

5.3. Physical damage, misuse, power surges, water damage, incorrect installation by third parties, or normal wear and tear do not qualify as defects.

6. Return Process

6.1. All return requests must be submitted in writing to Teknifi with proof of purchase.

6.2. Goods returned without prior approval may be refused.

6.3. Customers are responsible for all return shipping costs unless the return is required by law due to a verified defect.

6.4. Returned goods are subject to inspection before any return, credit, or coupon is issued.

7. Inspection & Rejection

7.1. Teknifi reserves the right to inspect all returned goods.

7.2. If goods do not meet the requirements of this policy, they may be rejected and returned to the customer at the customer’s expense.

8. Policy Changes

8.1. Teknifi reserves the right to amend this Returns Policy at any time without prior notice.

8.2. The version published on our website at the time of purchase shall apply.

9. Contact Information

For return requests or queries, please contact:

Teknifi
Website: www.teknifi.co.za

By purchasing from Teknifi, you acknowledge that you have read, understood, and agreed to this Returns Policy.